At Sheltons we are always keen to know what our clients think about us and the service we provide. Every client is given the opportunity to complete a Client Questionnaire at the end of the matter. This is a sample of the comments received from these questionnaires, from letters and from e-mails :-

Mar-08

“Thank you for your excellent service”.

Mar-08

“Many thanks for all your help with our case, we really appreciate it. I am very impressed with how fast you respond back to queries and will recommend you to people in the future. Thanks again”.

Feb-08

“People often moan about service but rarely take the time to praise, this is one of those times – thank you very much!”

Feb-08

“Thank you for your excellent service.”

Jan-08

“Many thanks for the work you did on my behalf to obtain compensation. I am content with the amount as I did not really expect as much as that.  Very best wishes.”

Jan-08

“We were really pleased with the service we received as it only took three weeks to go through from the time we instructed you to act on our behalf. Also extremely pleased at how quick the money went through on the morning of our move enabling us to get the keys at 9.30 a.m. Thanks!”

Jan-08

“Excellent service all round – thank you!”

Jan-08

“I just want to say a special thank you for your advice and helpfulness in this matter”

Jan-08

"I am very happy with the way I was treated. You were easy to talk to and listened to me. I think you worked very hard on my case.

All the staff at Sheltons were happy and very friendly. My family would also like to say a big thank you to you all – I could not be happier. I have told my family and friends how very good you are.”"

Jan-08

"You kept me fully informed and your staff are worth their weight in gold! – Thanks.”

Jan-08

"You worked very hard and I would recommend you for further custom – excellent work!"

Dec-07

"I would not hesitate to recommend Sheltons and in particular your conveyancing services. You were thoroughly professional and efficient whilst still retaining the personal approach."

Dec-07

"We would like to pass on our thanks to you all for making our moving house as straight forward as possible. We will definitely recommend you to our friends. Please enjoy the chocolates as a token of our thanks."

Dec-07

"I’d like to say thank you very much for dealing with my divorce. I’m delighted it was so quick and stress free, thanks to you."

Dec-07

"Thank you so much for your support. You’ve done what we wanted. Thank goodness I found you. Many thanks."

Nov-07

"Thank you very much. I am very impressed with the communication and efficiency that you and your team have provided on this transaction. I will ensure that I spread the word as to how good Shelton's have been and would definitely be using you again in the future."

Oct-07

"Just to say a big “Thank You” for all your help with our house move."

Oct-07

"I found the staff extremely helpful and nothing was too much trouble for them. They were always very pleasant and always greeted me with a smile. I would recommend your firm to anyone who needs help and advice. Thank you for all your help and consideration."

Oct-07

"Please accept our thanks and appreciation for all your hard work in settling my late father’s estate. Once again – many thanks."

Sep-07

"We would like to express our thanks for your very helpful, professional services in the purchase of our new property and the sale of our bungalow. The personal touch you gave us in contacting us by telephone as well as by letter was much appreciated by us both. Thank you very much."

Aug-07

"You came to the house and the service was excellent. You are a lovely, caring and very efficient lady – a credit to your firm."

Aug-07

"Your conveyancer did a tremendous job in chasing our purchasers solicitors and keeping us informed – thanks."

Aug-07

"We found your conveyancing team extremely helpful, patient, friendly and very approachable yet maintaining a high standard of professionalism. I would not hesitate in using them again and to recommend them to others – many thanks.."

Jul-07

"Thank you for helping us to buy the property. As usual the service was 1st Class."

Jul-07

"I want to take this opportunity to thank you for the excellent service you provided. I have always found the matter of creating a will complicated and daunting but you explained everything to me very clearly. My will was completed within two weeks, which is fantastic as I have been “getting round to it” for around five years now! I am very grateful for your help and advice and I would have no hesitation in recommending you in the future."

Jun-07

"Many thanks for dealing with my case so quickly and efficiently. Your confidence was reassuring as I wasn’t sure about pursuing my case and I received more than I expected . Thanks again."

Jun-07

"We can’t fault your service & thanks for everything."

May-07

"I cannot thank you enough. You have been fantastic. Many thanks for everything."

May-07

"Excellent service all round. Many thanks!!"

April-07

"For sale and purchase we will definitely use you again. Your conveyancing team were super – very patient and helpful with my many questions and calls. Many thanks again!!"

April-07

"I would like to take this opportunity to say a big thank you to your conveyancing staff. I was very impressed with your services."

April-07

"Excellent service!! Thanks to your conveyancing team.”

April-07

"I was very happy – thank you!!"

Mar-07

"I just wanted to say a huge Thank You to Sheltons. I needed to move quickly and you understood this. I was kept informed at every stage. You also had to deal with difficult solicitors who were not responding as quickly and efficiently as Sheltons but you persevered and we completed on time."

Feb-07

"We were very happy with the service we received.  Although the vendor made this house purchase a very long procedure you were very patient with our case. We called you many times but you never lost your professionalism. I'd like to say a massive Thank You for your services and we would certainly recommend you and use you again."

Feb-07

"All in all an excellent and painless service!  Many thanks."

Feb-07

"Many thanks to all concerned for their support during the process of conveyancing. Thanks again."

Jan-07

"Your switchboard was great, the people I dealt with were lovely and very polite. You kept me updated and I was over the moon with the speed."

Jan-07

"I have always been highly satisfied with the way our affairs have been handled."

Jan-07

"Thank you for all your help - first class!"

Dec-06

"We were both more than impressed. You were straight to the point and we would definitely use your team again."

Dec-06

"We are writing to express how pleased we have been with the service you provided and wish to bring to your attention what a great job your staff are doing. We found them to be extremely efficient, organised and their attention to detail was much appreciated. We have no doubts that their professionalism has enabled the purchase of our new home to be a stress free experience and for that we are grateful! We would not hesitate to recommend you and will definitely return for any other legal services we require in the future."

Dec-06

"Excellent service – thanks for all your help.”

Nov-06

"Absolutely delighted!"

Nov-06

"Overall you were very efficient and your Reception staff were excellent."

Oct-06

"Your service was excellent."

Oct-06

"A pity the other solicitor was not as quick as you!!."

Sep-06

"I would like to say thank you for all you have done for me throughout the sale of my shop. Thanks very much."

Sep-06

"Thank you for all your help and for taking time to explain things to me."

Sep-06

"Many thanks for the service you have given me. Much appreciated.  "

Aug-06

"I was most satisfied with my dealings with Sheltons. It was a pleasure dealing with you and I would recommend the services given, A1 in everyway."

Aug-06

"Thank you for all your help and I hope you will be able to help me in the future."

July-06

"Excellent service. Special thanks to everyone. Very professional and friendly service. Would recommend Sheltons highly. Thanks to you all."

July-06

"The family would like to thank everyone for all your help."

July-06

"Just to let you know that you were very good at explaining things to me. I could not have wished for a better person to deal with my case. Once again a big thank you very much for everything you did for me."

June-06

"Can I say a big thank you to everyone there who has helped me."

June-06

"We could not have been treated better by any solicitors…..we wish to thank you and your reception ladies very much."

May-06

"Thank you for your assistance in this matter, most appreciated."

Apr-06

"You were most helpful and professional and explained everything in detail which made things easy for us. I would recommend you. Thank you."

Apr-06

"I would like to thank you for all your help throughout the process. Once again many thanks for your help."

Apr-06

"Thank you for bringing these affairs to a satisfactory conclusion."

Apr-06

"I was very pleased. Everyone was very kind and helpful."

Mar-06

"Excellent from start to finish. Couldn’t be faulted."

Feb-06

"The overall service I received was excellent! I would recommend Sheltons every time. Many thanks."

Feb-06

"I felt the service was excellent throughout and your support in court was reassuring and lessened my nerves. I would recommend you to anyone needing the same help. Thank you."

Feb-06

"I have already recommended you to two of my friends."

Feb-06

"I would like to say a big thank you. You were fantastic dealing with issues which needed sorting. Excellent customer service."

Feb-06

"Once again we were pleased with the service we received from you and your secretary. We will be happy to use Sheltons again for our next house purchase/sale (we are property developers)."

Jan-06

"All business was conducted by e-mail and telephone with a few mailed documents. This worked very well and your service was excellent. Thank you to you and the other staff who helped me."

Jan-06

"I was eager for a specific date to complete. Sheltons managed to get everything arranged for this date and I am very grateful."

Dec-05

"You were excellent in every respect. You were approachable and most helpful. You dealt with all our concerns in a prompt, professional and friendly manner. We would definitely recommend you and use you again ourselves. Thank you."

Dec-05

"Thank you for your prompt and efficient service."

Dec-05

"I would particularly like to commend you for the kind handling of this matter in view of my recent bereavement."

Dec-05

"I would just like to say thank you very much for everything you did for us. Your service was brilliant!."

Nov-05

"Just to say thank you for all your support during the past year or so. You have been absolutely brilliant. You managed to make me smile and feel relaxed through difficult times. Thank you again."

Oct-05

"Just a little note to thank you for all your hard work and running around that you put in during our sale. It took a while but we got there in the end - thank you so much.!"

Oct-05

"A belated thank you for all your help . Our move would have been a nightmare without you."

Sep-05

"I would like to thank you very much for all you have done for me. You were excellent!

Sep-05

"The rate of progress was excellent considering the hold ups caused by other companies"

Aug-05

"I just want to say a very big thank you for all your hard work on my behalf. The outcome was fantastic and we are now very happy. If I ever need legal advice you can be sure I will be in touch!"

Aug-05

"I was very impressed with the service and have recommended you to two of my friends!!"

Jul-05

" I would like to thank you very much for your help. I am very impressed with your work. Thanks again."

Jun-05

"I would like to take this opportunity to thank you for the excellent work you have done for us and I hope you will continue to help us in the future."

Jun-05

"Very professional service provided."

Jun-05

"Thank you so much - 10 out of 10!!."

Jun-05

"Thank you very much for a job very well done. We were very pleased with the outcome and we will definitely consider you if further matters occur."

Jun-05

"Very good service at a reasonable price."

May-05

"As you can see from our questionnaire we were very pleased with the way my mother's estate was dealt with."

April-05

"I have always used your services for all my legal problems and I have always found you to be very good. This last case that I needed help with was a very trying one both on the legal, personal and health side. I must praise you for your advice, help and legal practice. On a scale of 1 to 10 I would give you 12!"

April-05

"I really feel I must write to express my appreciation for the speed and efficiency that you handled my re-mortgage. I will certainly recommend you to my friends."

April-05

"As well as filling in your questionnaire I would like to convey my personal thanks and gratitude for your caring attitude and general advice at a difficult time. Thank you to your office staff who were also most welcoming and helpful. Thank you all."

April-05

"I was impressed by the communication between the Family Law Team and the staff dealing with the property transfer.

The advice given gave me leverage in my financial settlement and saved me a considerable sum. Thanks."

April-05

"Thank you for everything you have done for me."

March-05

"We wish to place on record our thanks to all your staff for helping us through a very difficult time and should we need the services of a solicitor, your firm will be the one we shall contact in the future."

March-05

"Good area, free parking and your offices were very clean and always smelt fresh on every visit."

Mar-05

"Once again we were very pleased with the conveyancing service we received. You kept us informed at all times, progessed the matter satisfactorily, explained details in all documents and provided a good service - Thanks."

Mar-05

"I would like to say thank you for all the work you did for me. Thank you with all my heart."

Mar-05

"I was looked after and I could not praise your conveyancer enough. She is a lovely person and very professional - a credit to your firm."

Feb-05

"Thank you for all your help. If it was not for the excellent service you and your staff have given me I would not have been so quickly divorced. I would recommend you to anyone who needed help with any problems. Thanks again."

Feb-05

"I must add that you provided a very caring service. Considering the complications progress was excellent."

Feb-05

"I was very pleased with the service I received. It was dealt with as quickly and easily as possible. I also felt valued as a person rather than just another customer. I will definitely come to Sheltons if further matters occur in the future. Thank you for all your help."

Feb-05

"We had previously used a solicitor in the City for the conveyancing on our last property. We felt progress was slow and we were not kept informed - it was difficult to speak to the Secretary or Conveyancer.

We decided to try Sheltons this time. I have to say we were delighted with the service. Progress was rapid and it was always possible to speak to the secretary and conveyancer. We felt well informed.

We would like to express our thanks for your excellent handling of our house purchase. We will certainly use you again and look forward to the same excellent service."

Jan-05

"I felt confident that matters would be taken care of professionally and as swiftly as possible - thank you."

Jan-05

"I wish to send you a special thank you for all the effort you put into my case. You were incredibly helpful and understanding. Thank you for the help and advice I was offered - please keep it up and thank you very much once again"

Dec-04

"You deserve a Happy Christmas for all the effort it took to clear my late mothers affairs and I thank you."

Dec-04

"Thank you for all for all you have done for me."

Nov-04

"Thank you for all your hard work over the past few months. It’s been a difficult situation for us and it’s been made much easier knowing we can rely on you. It’s very much appreciated."

Oct-04

"Thank you for everything. From two very grateful people."

Oct-04

"Can't praise enough the service received."

Oct-04

"We were dealt with in a timely, efficient manner. Staff were friendly and helpful - I would definitely recommend your services.."

Oct 04

"Very good. Well handled. Cheers!"

Sep 04

"We wish to thank you all for your excellent help in the purchase of this property for us. If we have any problems in the future we will be pleased to use your help. Once again thanks to all."

Aug 04

"We were given a First Class service - once again thank you."

July 04

"I would like to take this opportunity to comment on how smoothly and professionally the whole process was dealt with and would most certainly recommend Sheltons to others. I would again like to thank your conveyancer who showed great patience, understanding and humour whilst dealing with a difficult client."

July 04

"Thanks for all your help and support. "

June 04

"I want you to know how impressed I was with your service. It is really nice when someone says they will ring back and they actually do. You have been very helpful and efficient and this deserves to be acknowledged. "

June 04

"We just wanted to send you a very warm and very special thank you for being so attentive and really making a massive difference to our stress levels. We are so grateful for the service you gave us throughout our purchase. We couldn't have made it without you - you were fab "

June 04

"Thank you for all your efforts in the sale and purchase. We couldn't have done it without you, you're a gem!."

June 04

"I have been really pleased with the service. Although there were difficulties caused by the other solicitors you were great in sorting it all out!"

June 04

"Your conveyancer is a great asset to Sheltons - a 1st Class effort."

May 04

"We were very happy with our conveyancer who kept us informed throughout in a friendly but business-like manner."

May 04

"Your conveyancer dealt with our case in a highly professional and courteous manner. We would definitely use her services again and highly recommend her to others."

April 04

"Excellent customer focus at all times – professional with a personal touch."

April 04

"Once again a thorough, professional service at a difficult time in my life. I will use Sheltons again."

April 04

"Many thanks for "sticking to the task" - we got there in the end. Thank you."

March 04

"Everyone dealing with me was very kind, caring and friendly".

March 04

"We would like to say a massive thank you for the amazing service you gave to us and the brilliant help you were with buying our first home together. It's all so new to us and I know I kept phoning to ask a million questions. You were unbelievably efficient, friendly and helpful throughout. Thanks again!"

March 04

"I have been very happy with Sheltons work."

March 04

"Everything was dealt with in an excellent manner"

March 04

"Everything was dealt with in an excellent manner"

February 04

"I really was very impressed."

January 04

"I would like to add a big "Thank You". Without doubt I would gladly recommend you to anyone."

December 03

"Thanks for doing a great job and having lots of patience during the buying and selling of our properties. The last two weeks of our sale turned out to be a nightmare (through no fault of our own or yourselves) right up to the handing over of the keys on the day. We can laugh about it now but you went to great lengths to help us get the problems sorted out in the last week when more and more problems cropped up.

We are now settling into our new house. Thanks again."

December 03

"You were very professional in every aspect and kept me updated at all times. I was given very good advice and I can't praise you highly enough."

December 03

"I have recently started proceedings to move house, both selling and buying and my estate agent recommended me to Sheltons. Having not moved for 27 years I was a little apprehensive but I would like to let you know of the magnificent way that your conveyancer and her assistant have handled the matter and helped me through the process.

The whole process has been very fast indeed and we saved a number of days by using e-mails and we used this method a few times to correspond.

I can tell you that if I am asked if I know of a good solicitor and especially if the person asking has computer facilities then I would not hesitate to recommend Sheltons .

Please pass on my sincere thanks to your conveyancer for a job extremely well done in a profession that sometimes attracts adverse comment - she was absolutely brilliant."

September 03

"Your service was excellent in every respect. P.S. I am not easily impressed. Very well done and thank you.".

September 03

"We dealt a lot with your conveyancer. She was absolutely brilliant. She was very friendly and did her job well. Words really could not describe how grateful we are. She is a really nice lady and we would deal with her again.

Thanks for all your help."

September 03

"I have no hesitation in recommending you, I have already done so. Thank you for being so courteous and patient."

September 03

"I would like to thank all the staff for their help. My solicitor's secretary was very helpful. Whatever I asked nothing was too much trouble.

Thank you."

September 03

"I only have praise for the availability, courteousness and awareness of my worries and concerns and of the stress I had been put through over last Christmas.

Thank you very much."

August 03

"I would just like to express my gratitude for the way you have conducted yourself throughout the case. Thank you so much for all you have done. I wish you every success for the future. I would also like to say that I will put forward any other potential clients to yourselves - thank you again."

August 03

"I would like to take this opportunity to thank all your staff at Sheltons for the quick and efficient way this matter was completed."

August 03

"I have been most impressed by the quality of your service and will definitely be using you in the future."

August 03

"The solicitor is very friendly and helpful and we will certainly use him again for any future conveyancing needs."

August 03

"Whilst writing I would mention that your firm is one of the most efficient in dealing with an estate that this charity has dealt with recently and your practical approach to the challenges posed has been much appreciated."

July 03

"I would highly recommend Sheltons to any of my friends and family should they require your service, in particular my conveyancer who was particularly helpful throughout."

July 03

"I was very impressed with my solicitor. He was very good, in fact he was excellent. We couldn't have done without him. He is very good at getting his views across in court. I am very grateful to him. If I need a solicitor in the future he will be it. I would like to thank him very much, in fact I am going to send a "Thank You" card to his office. Again , thank you for your very friendly service."

June 03

"We would like to thank all those involved in our house purchase. Your customer service was second to none and the timescale was swift and efficient."

June 03

"I have been with Sheltons for 3 years now. Sheltons resolved matrimonial matters for me which I was very pleased with so I continued to use Sheltons to make a will and to deal with the purchase of my property.

I am extremely pleased with all the services you have offered and continue to use Sheltons and to recommend you to friends and family. Thank you very much!"

May 03

"Sheltons Solicitors are an extremely busy firm and I felt that they were helpful and efficient. I was treated courteously and politely by everyone I spoke to and met. They did their utmost to help me and I would use them again for any reason and would recommend them to anyone.

I would like to take this opportunity to say thank you for all the help I received and to say keep up the good standard of work you all do."

April-03

"I would like to take this opportunity of thanking you for your tremendous help in dealing with my Personal Injury Claim. It has been a great help to me in getting started again. Many many thanks."

March-03

"I would like to thank you for your patience and understanding in this matter and thanks to those who I have not met but who have been involved in bringing this case to a satisfactory conclusion."

March-03

"We would like to thank you for all your hard work and patience dealing with our house sale and purchase. If it wasn't for you we probably would not have ever moved to our new house! Thanks again."

February-03

"I have recently obtained the services of your practice involving a claim for damages following a fall over a manhole cover and I have now received a settlement cheque for the damages due to me.

I would like to take this opportunity to thank your solicitor at the way she conducted this business and of the care and consideration shown by her. She explained all aspects of the claim and kept me fully informed of developments of the claim from start to finish. Nothing was too much trouble for her and her attitude and commitment to her duties reflect greatly on your practice and are to be fully recommended.

Please accept my sincere thanks for a job well done."

February-03

"Well done and thank you very much for your help and service."

January 03

"As you can see from my answers to your questions I am very pleased with your firm. I couldn’t have asked for any more help as it was all given as requested.

Thank you so much for dealing with this matter for me in a first class professional way. I would recommend your firm to anyone."

January 03

"I was very happy with the way you handled my problem so quickly and efficiently. You helped put my mind at ease and I was able to get on with my life. If I ever need to contact you again for anything I will not hesitate to get in touch. Thank you again. I have recommended you to a few friends."

January-03

"I was very impressed with the lady who dealt with my case. She was very understanding; perhaps it was a woman-to-woman thing. She was brilliant & very helpful."

December 02

“As my file is being closed on this issue I would like to wish you a very Happy Christmas to you and everybody at Sheltons and I will always use your company again.”

December 02

“I wish to thank you most sincerely for the kindness and consideration you have shown to me during the whole time my case was being settled. The more the case went on the more confidence I had in your dealings. I would also like to thank the other members of your staff at Sheltons Solicitors for their attention to any request I made to them by phone or otherwise during the time the case was in progress.”

December 02

“I was very pleased with the service I got. Your solicitor treated me like a human being and not just a client unlike other firms I have been to. Thank you.”

December 02

“Excellent service. I have recommended you to a friend who is at present buying a property and she is using another branch of Sheltons which is nearer to her home”